Vacancy: Receptionist

Job summary

The Devonshire Lodge Practice has a fantastic opportunity for a receptionist to join their team on a part-time or semi- full-time. 

To apply, please upload your Covering Letter and CV via this form. 

Main duties of the job

Duties can include, but are not limited to:

• Assisting and directing patients as required 
• Making and amending appointments via telephone and face to face
• Advising patients of practice procedures
• Dealing with queries and requests for information from patients and clinicians
• Registering new patients

Requirements for Receptionist/Administrator

• A positive, welcoming attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent personal presentation standards
• Experience working with EMIS operating system
• Ability to work effectively and positively as part of a team
• Fluent in English both verbally and written
• Flexibility to work hours as determined by the business

Job responsibilities:

• Greet patients and visitors to the practice.
• Book in, amend and cancel patient appointment in-line with practice appointments procedures ensuing optimum efficiency of the appointment system.
• Ensure that patients without appointments but who need 'urgent consultations’ are booked into appropriate slots for Telephone Triage and referred to a GP where necessary.
• Receive and accurately record requests for home visits, assessing urgency in accordance with the Practice’s protocols.
• Respond and/or redirect all patient and visitor requests accordingly.
• Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed.
• Advise patients of relevant charges for private services, accept payment and issue receipts for same.
• Ensure correspondence, reports, results etc. are filed electronically in correct patient record.
• Ensure reception and waiting areas are kept neat and tidy
• Re-stocking of information leaflets as appropriate
• Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.
• Undertake administration tasks as allocated on rota organised by Reception supervisor/PM
• The post holder will take instruction on a day to day basis from the Senior Receptionist. However, the post-holder is expected to be self-directed and self-motivated using their own initiative and requiring minimum input from the Practice Manager. The Post-holder’s work is formally reviewed by annual appraisal.
• The post-holder must be proactive in forward planning, identifying and implementing improvements within and beyond their key result areas, anticipating and communicating future internal and external requirements.

Work Remotely:

• No