Vacancy: Assistant Practice Manager

Introduction

An exciting opportunity has arisen to appoint a new full time assistant Practice Manager to join our friendly team of 4 Partners and 2 salaried doctors in a training practice located in Hayes which has its own premises and gated car park. We are looking for a conscientious candidate who can support the Practice Manager with the HR management, complaints and with any other duties as appropriate.

The Practice is within easy reach of the A40 and M4 in West London. Our Practice is dynamic and forward thinking with a multidisciplinary team onsite. The Practice list size is 10,800, has a Good CQC rating, uses EMIS web and Docman10 and has a high QOF achievement.

Job summary:

To support the Practice Manager in carrying out day to day activity and to provide an element of cover and source of advice in the event of his/her absence. The post holder will work closely with, and under the direction of, the Practice Manager and Partners to improve standards across a wide range of clinical and administrative activity.

Closing Date: 30th November 2024

To apply, please upload your Covering Letter and CV via this form.

Main Duties:

HR Management- staff annual appraisal.
Data protection – to support the Practice Manager with ensuring all relevant policies and procedures are in place and are kept up to date.
Staff training – to support the Practice Manage with organising mandatory staff training and ensuring up-to-date records are kept.
To provide leadership to the Reception and administrative support teams, continuously developing and implementing efficient processes that optimise staff workflow and patient pathways.
Support and assist the Practice Manager with any other duties as appropriate.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & safety

The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the Practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to Practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Reporting potential risks identified

Equality and diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
Work effectively with individuals in other agencies to meet patients’ needs
Effectively manage own time, workload and resources

Communication

Apply Practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audit where appropriate

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